Last updated: January 2026 | Applies to all gl99 platform users in the Philippines
Please read these Terms & Conditions carefully. By accessing or using the gl99 platform — including the website at gl99.app, any associated mobile interface, and all games and services offered therein — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree, you must not use the gl99 platform.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," or "you") and gl99 ("gl99," "we," "us," or "our") governing your access to and use of the gl99 online gaming platform, including all games, features, promotions, and services made available through gl99.app (the "Platform").
By creating an account, making a deposit, placing a bet, or otherwise using any part of the gl99 Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms apply to all users of the Platform regardless of how they access it — whether via desktop browser, mobile browser, or any other means.
These Terms should be read together with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated into these Terms by reference and form part of the overall agreement between you and gl99.
gl99 reserves the right to update, modify, or replace these Terms at any time. When material changes are made, we will notify registered users via the email address associated with their account or through a prominent notice on the Platform. Continued use of the Platform after any such changes constitutes your acceptance of the revised Terms.
The gl99 Platform is strictly restricted to individuals who are 21 years of age or older. This age restriction is in accordance with Philippine gaming regulations and the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR). By registering an account on gl99, you represent and warrant that you are at least 21 years old.
gl99 takes age verification seriously. During the Know Your Customer (KYC) process, you will be required to submit valid government-issued identification confirming your date of birth. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and any winnings accrued will be forfeited.
The gl99 Platform is intended for use by residents of the Philippines. It is your sole responsibility to ensure that your use of the Platform is lawful in your jurisdiction. gl99 does not represent or warrant that the Platform is appropriate or available for use in locations outside the Philippines.
Each individual may hold only one (1) registered account on the gl99 Platform. The creation of multiple accounts by a single individual — whether under the same or different names, email addresses, or payment methods — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all associated funds and bonuses.
The following persons are not eligible to register or maintain an account on gl99:
To access the full features of the gl99 Platform, you must register a player account. During registration, you are required to provide accurate, current, and complete information, including your full legal name, date of birth, residential address in the Philippines, a valid email address, and a mobile number. You must not use false information, aliases, or another person's identity when registering.
You are solely responsible for maintaining the confidentiality of your gl99 account credentials, including your username and password. You must not share your login details with any other person. gl99 will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.
If you suspect that your account has been accessed without your authorization, you must notify gl99 immediately by contacting our support team. gl99 recommends enabling two-factor authentication (2FA) on your account for additional security.
gl99 is required to conduct identity verification (Know Your Customer, or KYC) in accordance with applicable anti-money laundering regulations and PAGCOR requirements. You may be required to submit one or more of the following documents:
gl99 reserves the right to suspend withdrawals or restrict account activity until KYC verification is satisfactorily completed. Failure to complete KYC within a reasonable timeframe may result in account closure.
gl99 supports the following payment methods for deposits and withdrawals: GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP / ₱). gl99 does not accept deposits or process withdrawals in foreign currencies.
Deposits are credited to your gl99 account balance upon successful confirmation from the payment provider. Minimum deposit amounts and any applicable processing fees are displayed at the time of transaction. gl99 does not charge deposit fees on GCash or PayMaya transactions; however, your payment provider may apply their own charges.
gl99 reserves the right to request verification of the source of funds for any deposit that triggers anti-money laundering thresholds or appears inconsistent with your stated profile. Deposits made using payment methods not registered in your name may be rejected and returned.
Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to verification requirements. GCash and PayMaya withdrawals are typically processed within minutes to a few hours. Bank transfers to BPI, BDO, and Metrobank are processed within one (1) to three (3) business days.
Minimum withdrawal amounts apply and are displayed within your account dashboard. gl99 reserves the right to conduct additional verification checks before processing any withdrawal request. Withdrawals will not be processed to third-party accounts or payment methods not registered in your name.
An account is considered dormant if there has been no login activity for a continuous period of twelve (12) months. gl99 reserves the right to apply a monthly dormancy administration fee to dormant accounts after providing prior written notice to the registered email address. Any remaining balance will be returned to the account holder upon request and successful identity verification.
gl99 offers various bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, cashback offers, and game-specific promotions. All bonuses are subject to the specific terms and conditions published alongside each offer, including wagering requirements, eligible games, minimum deposit thresholds, and expiry periods.
In the event of any conflict between the specific terms of a promotion and these general Terms, the specific promotion terms shall prevail with respect to that promotion only.
Bonus funds are subject to wagering requirements before they may be withdrawn as cash. The applicable wagering multiplier for each bonus is stated in the individual promotion terms. Wagering requirements must be met within the stated validity period; failure to do so will result in the forfeiture of the bonus and any winnings derived from it.
gl99 reserves the right to withhold, void, or reclaim any bonus — and to suspend or close the associated account — where there is reasonable evidence of bonus abuse. Bonus abuse includes, but is not limited to: creating multiple accounts to claim the same offer, using automated betting strategies to exploit bonus terms, collusion with other players, or any other conduct that gl99 determines to be contrary to the spirit of the promotion.
Note for Filipino players: Bonus terms are written in plain English and are available in full on the gl99 promotions page before you opt in. gl99 does not apply hidden wagering conditions after a bonus has been claimed. If you have questions about a specific offer, contact our support team before claiming.
All games available on the gl99 Platform use certified Random Number Generation (RNG) technology or, in the case of live dealer games, physical dealing and spinning processes conducted by trained dealers under camera supervision. Game outcomes are determined independently of any player action beyond the placement of a bet, and gl99 does not manipulate results in any way.
In the event of a technical malfunction, game error, or system failure that affects the outcome of a game round, gl99 reserves the right to void the affected round and return the wagered amount to the player's account balance. Malfunction voids all pays and plays. gl99 will not be liable for any losses or missed winnings arising from a technical malfunction beyond the return of the original wager.
If you are disconnected from the Platform during an active game round, the round will be completed according to the game's standard rules. gl99 is not responsible for disconnections caused by your internet service provider, mobile network, or device. It is your responsibility to ensure a stable connection before placing bets.
Each game on the gl99 Platform has defined minimum and maximum bet limits, which are displayed within the game interface. Bets placed outside these limits may be rejected or adjusted. gl99 reserves the right to modify bet limits at any time without prior notice.
The following conduct is strictly prohibited on the gl99 Platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities where applicable:
gl99 employs fraud detection systems and cooperates with payment providers and regulatory authorities to identify and act on prohibited conduct. Any funds associated with fraudulent activity are subject to forfeiture without compensation.
gl99 is committed to promoting responsible gaming and takes its duty of care to players seriously. The Platform provides a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options. These tools are accessible directly from your account settings at any time.
If you believe that your gambling has become problematic, we strongly encourage you to make use of these tools and to seek support. gl99's Responsible Gaming page contains detailed information on available resources and how to activate account restrictions.
21+ Only. The gl99 Platform is strictly for adults aged 21 and above in accordance with Philippine gaming regulations. Gambling should be treated as a form of entertainment, not as a source of income. Never gamble with money you cannot afford to lose. If gambling is causing financial, emotional, or relationship difficulties, please seek help immediately.
All content on the gl99 Platform — including but not limited to the gl99 brand name, logo, website design, graphics, text, game interfaces, software, and promotional materials — is the exclusive property of gl99 or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of gl99.
Game content, including slot titles such as Fortune Tiger and bingo products such as Go Goal Bingo, is provided under licence from third-party game developers. All intellectual property rights in such games remain with their respective developers and licensors.
gl99 does not guarantee that the Platform will be available at all times or free from interruptions, errors, or technical issues. The Platform is provided on an "as is" and "as available" basis. gl99 will make reasonable efforts to maintain Platform availability but does not warrant uninterrupted access.
To the fullest extent permitted by applicable Philippine law, gl99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses.
In any event, gl99's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your gl99 account in the thirty (30) days immediately preceding the event giving rise to the claim.
The gl99 Platform integrates third-party services including game providers, payment processors, and identity verification providers. gl99 is not responsible for the acts, omissions, or failures of any third-party service provider, and any disputes relating to third-party services must be directed to the relevant provider.
gl99 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
gl99 implements industry-standard security measures to protect your personal and financial data, including SSL/TLS encryption for all data transmitted between your device and our servers. However, no method of electronic transmission or storage is completely secure, and gl99 cannot guarantee absolute data security.
gl99 will not sell your personal data to third parties. Data may be shared with regulatory authorities, payment processors, and identity verification providers where required for the operation of the Platform or compliance with applicable law.
gl99 reserves the right to amend, update, or replace these Terms at any time. When changes are made, the revised Terms will be published on this page with an updated "Last updated" date. For material changes, gl99 will provide advance notice to registered users via the email address on file or through a prominent notice displayed on the Platform.
Your continued use of the gl99 Platform following the publication of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Platform and may request account closure by contacting our support team.
These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of a dispute between you and gl99, we encourage you to contact our support team in the first instance so that we may attempt to resolve the matter informally. gl99 aims to respond to all formal complaints within five (5) business days.
If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines. Nothing in this clause shall prevent gl99 from seeking injunctive or other equitable relief in any court of competent jurisdiction.
If you believe that gl99 has acted in a manner inconsistent with applicable Philippine gaming regulations, you may direct your complaint to the relevant regulatory authority overseeing online gaming operations in the Philippines.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or the gl99 Platform, please contact our support team. Our Filipino-speaking support agents are available via live chat on the Platform during peak hours.
You may also reach us by email. Our support email address is displayed below as plain text — please copy it manually into your email client:
Support Email:
Operating Hours: Monday to Sunday, 9:00 AM – 11:00 PM (Philippine Standard Time)
For account-specific inquiries, please have your registered email address and account username ready when contacting support to help us assist you more efficiently.
A quick summary of the key protections and commitments gl99 makes to every registered player.
Every game on gl99 uses certified RNG technology or supervised live dealing. Results are never manipulated. What you see on screen is the actual outcome — no hidden adjustments, no tilted odds beyond the published house edge.
Your winnings are yours. gl99 processes GCash and PayMaya withdrawals quickly, typically within minutes to a few hours. Funds are always returned to the payment method registered in your name — no third-party transfers.
Your personal and financial data is protected by SSL/TLS encryption on every transaction. gl99 does not sell your data to third parties and only shares information with regulated partners where legally required.
All bonus offers on gl99 come with clearly stated wagering requirements, eligible games, and expiry dates — published before you opt in. No hidden conditions are applied after a bonus has been claimed.
Deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion are all available from your account settings. gl99 is committed to keeping gaming enjoyable and within your control.
Filipino-speaking support agents are available via live chat during peak hours. gl99 aims to respond to all formal complaints within five business days. Your concerns are taken seriously and handled professionally.
Now that you know the rules, you can enjoy everything gl99 has to offer — live casino, slots, bingo, and sports betting — knowing exactly where you stand. Fair play, fast payouts, and full transparency.
21+ only. Please gamble responsibly. gl99 operates within the PAGCOR regulatory framework.