Gaming on gl99 should always be fun, in control, and within your means. Here's everything you need to know about staying safe on our platform.
At gl99, we genuinely believe that online gaming is one of the most entertaining ways to spend your free time — whether you're spinning slots, playing bingo, or joining a live dealer table. But we also know that for some players, what starts as casual fun can gradually become something harder to manage. That's a reality we take seriously, and it's why responsible gaming is built into the core of how gl99 operates, not just mentioned in fine print.
The gl99 responsible gaming framework is designed for Filipino players who want to enjoy everything our platform has to offer while keeping full control over their time and money. From deposit limits you can set yourself to a full self-exclusion option that locks your account immediately, every tool on this page is free, accessible from your account settings, and takes effect without delay.
Gambling is entertainment — the same way watching a PBA game or going to the movies is entertainment. You set a budget, you enjoy the experience, and you walk away when it's done. gl99's responsible gaming tools are here to help you keep that mindset, even on the days when it's harder to stick to it.
gl99 is built for adults in the Philippines who are 21 years of age or older. This is not just a terms-and-conditions formality — it is a firm requirement enforced through our KYC identity verification process. Every player must verify their age and identity before making a deposit or placing a bet. No exceptions.
If you are under 21, you are not permitted to use the gl99 platform. If you are a parent or guardian and believe a minor has accessed gl99, please contact our support team immediately so we can investigate and take action.
This is something we want every gl99 player to understand clearly: gambling is not a reliable source of income. Every game on gl99 — from Fortune Tiger slots to Go Goal Bingo — has a built-in house edge. Over time, the house wins more than it loses. That's the mathematical reality of casino gaming, and no strategy, system, or "hot streak" changes it in the long run.
Play with money you can afford to lose. Never chase losses. Never borrow money to gamble. If you find yourself thinking about gambling as a way to solve financial problems, that's a sign to step back and use the tools on this page.
Problem gambling can develop gradually, and it doesn't always look the way people expect. Some signs to watch out for in yourself or someone close to you:
If two or more of these apply to you, we strongly encourage you to use gl99's self-exclusion tool or reach out to our support team. You can also speak to a professional — there is no shame in asking for help, and doing so early makes a real difference.
Answer honestly. If you find yourself saying "yes" to three or more of these questions, it may be time to take a break or activate a protection tool.
Have you ever spent more on gl99 than you originally planned in a single session?
Have you ever logged back in specifically to try to win back money you lost?
Has anyone close to you — a partner, parent, or friend — expressed concern about how much you gamble?
Have you ever felt guilty or ashamed about your gambling activity?
Have you ever used money set aside for bills, rent, or daily expenses to fund gambling?
Do you find it difficult to stop playing even when you intended to log off?
If you answered yes to 3 or more: We recommend activating a deposit limit or cooling-off period right away. Our support team is available to help you set these up — no judgment, no questions asked.
Need to talk to someone now?
Our responsible gaming support team is available every day. Reach us at: [email protected]
All responsible gaming requests — including self-exclusion — are handled with complete confidentiality and take effect immediately upon confirmation.
Every tool below is free, instant, and available directly from your gl99 account settings. No waiting period, no fees, no questions asked.
Set a daily, weekly, or monthly cap on how much you can deposit into your gl99 account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period to protect you from impulsive decisions.
Choose how long each gaming session can last — 30 minutes, 1 hour, 2 hours, or a custom duration. When your session limit is reached, gl99 will display a reminder and, if you choose, automatically log you out. It's a simple way to keep gaming from eating into time meant for family, work, or rest.
Define the maximum amount you are willing to lose within a set period. Once your loss limit is hit, your account is automatically restricted from further play until the period ends. This tool is especially useful for players who want a hard financial boundary without fully pausing their account.
Need a short break? A cooling-off period temporarily suspends your gl99 account for a period you choose — from 24 hours up to 6 weeks. During this time, you cannot log in, deposit, or place bets. Your account and balance are preserved and fully accessible when the period ends.
Self-exclusion is a longer-term option for players who feel they need a more serious break. You can exclude yourself from gl99 for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully locked and you will be removed from all marketing communications. This is the most powerful tool we offer.
Enable on-screen pop-up reminders at regular intervals — every 30, 60, or 90 minutes — that show you how long you've been playing and how much you've spent or won in the current session. A small nudge that keeps you grounded and aware, especially during longer gaming sessions.
Setting up any responsible gaming tool on gl99 takes less than two minutes. Here's how.
Visit gl99.app and log in using your registered email and password. Make sure you are on the official gl99 platform before entering your credentials.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Inside Account Settings, navigate to the "Responsible Gaming" tab. All available protection tools — deposit limits, session limits, cooling-off, and self-exclusion — are listed here.
Choose the tool you want, enter your preferred limit or duration, and confirm. Most tools take effect immediately. You will receive a confirmation email to your registered address.
Can't access your account? If you need to activate self-exclusion urgently and cannot log in, contact our support team directly at [email protected] with your registered email address and the words "Self-Exclusion Request" in the subject line. We will process your request within one hour.
Only players aged 21 and above are permitted to register and play on gl99.
Under Philippine law and PAGCOR regulations, online casino gaming is restricted to individuals who are 21 years of age or older. gl99 enforces this requirement strictly through a mandatory KYC (Know Your Customer) verification process. Every new player must submit a valid government-issued ID — such as a Philippine passport, UMID, SSS ID, or PhilSys national ID — before they can make a deposit or place a bet.
Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended immediately, and any funds in the account will be returned to the payment source after a review period.
Many Filipino households share devices among family members of different ages. If you play on gl99 on a shared computer, tablet, or phone, we strongly recommend the following:
If you suspect that a minor has accessed your gl99 account, contact our support team immediately. We will investigate and take appropriate action, including a full account review and security reset.
Common questions from gl99 players about our responsible gaming tools and policies.
gl99 is built for players who want great games and full control. Set your limits, know your tools, and enjoy the platform on your own terms — safely and responsibly.
21+ only. Gambling can be addictive — please play responsibly. gl99 supports PAGCOR responsible gaming guidelines.